Returns
You may wish to return an order. Perhaps because the product doesn’t meet your expectations or for another reason. Whatever the reason, you have the right to cancel your order up to 14 days after receipt, without having to provide a reason.
After cancellation, you have an additional 14 days to return your product. You will then receive a full refund, including shipping costs. You are only responsible for the return shipping costs from your home to the online store. These costs amount to approximately (€-) per package; please consult your carrier’s website for exact rates.
If you exercise your right of withdrawal, the product and all its accessories must be returned in their original condition and packaging, if possible. To exercise this right, please contact us at ([email protected]). We will then refund the order amount within 14 days of registering your return, provided the product has already been received in good condition.
If the product is damaged or the packaging is more damaged than necessary for testing, we may charge you for the product’s depreciation. Please handle the product with care and ensure it is properly packaged upon return.
For returns, exchanges, or other cancellations, please create a request in your orders on my Orders page.
Return address:
(4 RUE d’Alger 67000 Strasbourg FRANCE)
Exchange a product?
Would you like to exchange your product? No problem. You can contact us at ([email protected]). However, you are responsible for the return shipping costs.
I provided an incorrect delivery address!
Did you accidentally provide the wrong delivery address? Contact us as soon as possible and we’ll try to change the order for you.